Customer Reviews

Read what our customers have to say


We understand that some travel agencies create more problems than they solve. We have helped thousands of people from all over the world purchase their Trans-Siberian railway tickets. Our focus here is on Russian Train Tickets and your travel experience. Take if from our previously satisfied customers:

Everything went smooth

Thank you - your response was fast, concise and to the point. I made a booking for the rail trip online which went very smoothly. I appreciated being able to communicate in English, especially that I now realize, having just come back from Russia, that very few people speak English there, and it is a big help to be be able to communicate.

Trans-Siberian with a visit to Baikal Lake

We were very happy with all arrangements and enjoyed our couple of weeks in Russia. The improvement in infrastructure in Moscow and St.Petersburg since my last visit 10 years ago, has been remarkable. Irkutsk is a lovely city and we enjoyed our 4 days there.Lake Baikal is well worth a visit. The Russian people were extremely friendly throughout. The Trans Siberian was a great experience and fulfilled our dreams. The scenery and ever changing vistas were spectacular. The train facilities were adequate but perhaps a shower facility in 1st Class would have been nice. I will recommend your services in the future

Many Many thx

Tickets arrived in time. Booking was ok. Reserved seats were the ones I had chosen The train was on time, clean, and the sun shines. :-) Many Many thx again and CONGRATULATION!

Moscow to Vladivostok trip

After getting retired from my service last year at the age of 60 , I made the Round the world trip with my spouse in last summer of 2015 to have a vacation with my sister in USA. It was my long lasting desire to visit Russia to pay homage for their help in our freedom, post-war rehabilitation. I determined to do the Trans-Siberian Railway journey in the next winter, lest I might be unable to do it due to my aging. I could not make my spouse agree to accompany me. So I started to find the possibilities. I went to the google chrome browser and wrote Trans-Siberian Railway. Thousands of links popped out. But I chose one which is a Russian company. You can have 24 hours service from them. The link is The link described has been selling discount tickets on the Trans-Siberian, Trans-Mongolian and Trans-Manchurian train routes for 10 years as well as offering Trans Siberian rail tours – both fully customized and group is dedicated to bringing you up to date information on Russian train tickets and Russian train schedules. Over the years we have helped thousands of customers with their Siberian train travel arrangements. To begin, just enter your route information in to our train ticket search engine and submit. Please be aware that frequently, trains do not leave every day, therefore you may have to enter in a few dates to find exactly the train that you are looking for. TransSiberianExpress can deliver your tickets to your home or office. There were only 2nd class and 3rd class compartments when I did my journey. There were coups for four person ( two upper and two lower berths ). The lower berths are more expensive than the upper berths which is reasonable. The fare is same for the Russians and the foreigners and it is determined on the day of selling the ticket. Usually the tickets are sold 45 days before the journey. At present, they have added 1st class 2 berth coup in the train. Usually, The Trans-siberian express company helps you in getting visa for Russia but the facility is not available for Bangladesh. Finally I managed to get the visa for Russian Federation from Dhaka. Experience in the train I knew the scripts of Russian language so I could read the names, could say something (very poor) in Russian though I worked with Russians for 3 years in Bangladesh. you have to keep your passport and tourist voucher with you always. When I left Moscow hotel, they gave me a piece of paper and advised me to show if it is needed. Usually the rooms are gender sensitive. But a 78 yrs. Old lady was with me in the lower berth. One boy who works in the Rail company accompanied me upto Vladivostok who spoke good English. The Russians are very friendly. In many stations, the train stopped for more than 15 minutes. You can do errands, walk in open air in the platform and have cigarettes. You will get any drinks, food from the attendants. They are two in number. Hot water Jar (Samovar) is open to all and free. For any problem, you ask the attendant, you will get the service. The room temperature is from 26 to 29 C The dining room was next to our compartment. You can go through the compartments while the train is running. The food is not very expensive in the train but I would suggest to have some with you. I received the copy of train ticket by the company by e-mail. I had to just print it. Color print is better. For me , the Journey was excellent with the old woman, little children and the young people. I experienced -38C in New Zealand which was artificial. But in Russia it was -30C which was natural. I expected -62C . I do not know how 7 days and 6 nights passed away to reach Vladivostok. Good people, books and a laptop is the answer.

Dear Asya, I booked with your agency a train ticket from Kursky station in Moscow to Nizhniy Novgorod. Everything perfect! e-ticket immediately available, immediate validation of the conductor, train beautiful and on time, congratulations! you are very efficient! I will make positive publicity in Italy.., greetings...

Trans-Mongolian rail

Thanks so much for booking tickets for me on the Trans-Mongolian rail! Your site gave me the best prices, which meant that I could save more money for the rest of my trip, and I found the whole process to be relatively simple and straight-forward. Thanks again!

Unforgettable experience

Alyona and Asya, Anyway, I just wanted you both to know that all four Driskills had a wonderful time both in Russia and Mongolia. Everything went just perfectly with the Train # 4 two compartments in 1st class, wonderfully clean and with two ladies assigned to each coach, they kept it clean and immaculate. Also the dining car was wonderful, we ate breakfast and dinner there every day plus we were able to purchase snacks at the short stops along the way. AND scenery was tremendous. Oh what a wonderful trip. Recommend that you strongly suggest your guest stay at the Moscow Hilton due to ease of access to the train evening of departure. Check out at mid-day, store luggage at hotel, come back late and walk across the street to the train station. Everything worked exactly as you outlined it. Most highly recommend to all and I have a ton of small pointers that you can’t get out of a book if anyone ever wants specifics. In Mongolia, everything was perfect. The guide and driver were there at 0630am to meet us when our train pulled into UB. Took us to hotel, checked in at 7am, bath, breakfast and off on tour of UB at 9am. We never slowed down. The Michelle was clean nice hotel and met our needs. Nothing fancy, but plenty of hot water for shower (that’s important). The Blue Sky looked really cool, but not sure it would be worth another $100 per person to stay there. If could get it for less would be worth it, maybe co should explore contact. Anyway, we loved staying in the Ger Camps. All three of them were tremendous and our big fear was diffused each time because the all had very nice Western Style toilets. Super fun riding horses and maybe you should consider adding in a camel ride, we did that too and it was a treat. Loved seeing all the temples, but best of all was the guide and driver. They took care of everything including staying with us at the airport until we had to go to gate. Also, really did need a heavy duty SUV and that’s what they used. We did a lot of off country and rough roads. Had it been rainy season, could not have made it without an SUV such as you all provided. We were fortunate to only have one day of rain and our competent driver never got us stuck. Mongolia has scenery unmatched any were and we have been almost everywhere so are comfortable making the statement. What a blast. Is a perfect private tour for four or five, Ok for family with younger kids or OK for adult singles traveling together. Safe, comfortable, informative, close to nature and recommended to all. Bless you all’s heart.

Dear Asya Very many thanks for this email. I have just returned from an excellent 3 week stay in Russia and China (the Trans-Sib got me to Beijing) and want to sincerely thank you for handling the visa invitations and train tickets. You were patient in answering my many questions and your website was handy as I got some ideas of things to take/do on the train. As a result, the train trip was a real highlight of my journey and something I will cherish for many years. I will be sure to recommend your site to other travellers and wish you and your company all of the best for the future! Kind Regards Hugh

Simply perfect!

Dear Elena, All our tickets were perfect and the information provided by your company is the best we have found from any Russian ticket company in the last 10 years. I shall certainly be using your service again. I will be writing personally to Alyona Gerun to thank her, but I’d like you to know that she couldn’t have been more helpful in organising our tickets and she was always quick to answer e-mails and provide information and support. Best wishes,

Heartfelt thanks

I am writing because I appreciate very much what Ms Nastya and Ms Irina from your company have done to help me during my first visit in Russia few weeks ago. I am a businessman from Hong Kong and that´s first time travelling in Europe from London to Moscow. I was greatly impressed by your staffs´ helpful and polite manner especially when i found nobody on the street can speak English. They help me a lot on finding the booking info of the trans Siberian train ticket from Moscow to Beijing. Even if i didn´t buy the ticket finally, they also helped me to find the way to my hotel and the train to my next destination. What they have done shows that your company is a very professional travel agency. They deserves praise for what they have done. It is your good service that help you set up a world reputation. For this reason, I am writing to express my heartfelt thanks and hope that your company will have a brighter future.

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